Gardencup Help Center logo
Gardencup Help Center logo

All articles

ORDER MANAGEMENT

I'VE COMPLETED MY PACK NOW WHAT?

When you can't add any more cups, that means your pack is complete! Scroll up to the top (or hit the green back-to-top circle) and click the pink "Add Pack to Cart" button! OR remove cups or upgrade your pack size if you want to keep adding more...

CAN I TRY IT ONCE BEFORE AUTOSHIPPING?

Sure! Justlog in to your accountafter checking out and simply skip your next order or two so you have some time to assess the FRESH before getting future deliveries. Then, when you see how much easier life is with gardencups in the fridge, simply...

GET A REPLACEMENT ORDER

97-98% of our shipments arrive within two days. If yours is delayed beyond that by no fault of your own and shows up on day 3+ in less-than-delicious condition, here's how to request a replacement: 1. Snap a quick unboxing video or photos showing...

HOW CAN I KEEP MY ORDER FRESH?

1. Refrigerate ASAP! Even though we pack all our boxes to stay cold until 9pm on the second day of transit, it's still a good idea to get them in the fridge as soon as possible. 2. Keep an eye on your email (check spam) and/or texts for shipping...

BUILDING YOUR PACK

How to Build your Pack. Building your custom salad pack with us is a breeze! Just follow a few simple steps and voila! Your perfect salad pack is ready to enjoy!. Click on the “Build Your Pack” tab in the top right corner. Select your pack size (6-pa

CANCELLING A SUBSCRIPTION

You can cancel your subscription at any time. Please not that cancelling your subscription does not affect any orders already made and processed for a delivery.

REFUND POLICY

We have a 24-hour replacement claims policy, which means you have 24 hours from the time your package was delivered to file a replacement claim if necessary.To start your "delayed & perished" claim, send in a chat or email [email protected] w