GET A REPLACEMENT ORDERUpdated a year ago

97-98% of our shipments arrive within two days. If yours is delayed beyond that by no fault of your own and shows up on day 3+ in less-than-delicious condition, here's how to request a replacement: 

1. Snap a quick unboxing video or photos showing spoiled cups and liquidated ice pack(s)

 2. Send to us via chat or email with your order number on the day of delivery 

3. We'll get you freshened right up :)