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FAQ

IS YOUR FOOD ORGANIC?

Hey! We put a lot of thought into whether we would be fully organic at first and decided against it for now. We do source some organic/local produce when its available, namely on the more susceptible items where it really counts (i.e. the dirty...

DO YOU SUPPORT RAW AND LOCAL FOODS?

We're all about supporting local and eating RAW, whole foods! We just exist to help those who don't have the time or energy to shop for, prepare, and clean up from their own meals every week

ARE YOUR PRODUCTS RECYCLABLE/BIODEGRADBLE?

Hey! The cups are premium, reusable food storage containers with airtight / watertight screwtop lids, and we actually take them back for sanitation and reuse! They're also #1 PET which is the most curbside recycle-friendly plastic out there. (We...

HAS THE FOOD BEEN PREWASHED?

We either receive our produce pre-washed and treated from the grower or we wash and treat it in-house with an all-natural, antimicrobial produce wash that kills 99.99% of bacteria and pathogens

DO YOU HAVE A LOYALTY/REWARDS PROGRAM?

With Gardencup, clean eating is rewarded in more ways than one. After you place your first order, just log in to your account with the same email you ordered with to see your Produce Points balance, redeem for discounts, refer friends for credits,...

If I experienced a food safety issue with my box, ingredient(s), and/or a specific cup, what should I do?

At Gardencup, the safety and quality of our ingredients is our highest priority. In the event that you experience a food safety issue or concern with your order, please reach out to our customer care team by phone, email, or live chat. You will given

GARDENCUP FRESH GUARANTEE

At Gardencup, we're committed to serving up the freshest greens with our Fresh Guarantee. If your order isn't up to par, lettuce know within 24 hours of delivery by reaching out to our customer care team at [email protected], along with photo

WHAT IS YOUR CANCELLATION POLICY?

Subscription and Cancellation Policy. Gardencup provides a recurring-charge subscription/autoship service to make regular food deliveries as seamless as possible. By subscribing to our service, you have confirmed that you accept our Terms of Service.

Can I change my delivery day?

Due to specific shipping requirements for perishable items, each area has a dedicated delivery day, displayed during your checkout process, in your order confirmation email, and in your account. Some regions may allow for an alternate delivery day op

What should I do if my order is delivered late and the food quality is compromised?

If you experience a delayed delivery and are concerned about the quality of your Gardencups, particularly if the ice packs have melted and the contents have become warm, we encourage you to reach out to our customer service. Our Fresh Guarantee cover