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Get in touch with the team! Please note: We are experiencing high volume. We will get back to you as soon as possible by email. Thank you for your patience!

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Gardencup Help Center

If your ice packs are completely liquidated (no solid ice remaining) and your Gardencups are no longer cool to the touch, discard the food and enjoy your new reusable cups! Your order will be 100% covered by our Fresh Guarantee. Just snap a pic of the cups and liquidated ice packs on the delivery day and send to our customer service team via live chat or&#xA0;email: <a href="mailto:YourFriends@gardencup.com" target="_blank" style=" text-decoration: underline 1px;">YourFriends@gardencup.com.&#xA0;</a>Please note: Fresh Guarantee claims must be submitted within 24 hours of order delivery.Delivery dates provided&#xA0;are estimates and subject to occasional updates. While the vast majority of our shipments arrive on the date indicated, please allow +/- 1 day for delivery.

If your ice packs are completely liquidated (no solid ice remaining) and your gardencups are no longer cool to the touch, discard the food and enjoy your new reusable cups!

IF MY DELIVERY IS LATE, HOW DO I KNOW IF IT'S SPOILED?

SHIPPING AND DELIVERY

WHAT IS GARDENCUP?

WHAT DOES IT MEAN TO BE A GARDENCUP SUBSCRIBER?

WHY SHOULD YOU USE GARDENCUP?

WHERE CAN I FIND NUTRITION FACTS?

What is Gardencup's support email address?

I noticed I had taxes charged on a recent order, but not with previous orders. Why is that?

ABOUT GARDENCUP

How can I locate the tracking number for my shipment?

HOW DO YOU KEEP FOOD FRESH IN TRANSIT ?

WHAT HAPPENS IF I AM NOT AT HOME?

HOW DO I UPDATE MY DELIVERY ADDRESS?

DOES GARDENCUP DELIVER TO MY AREA?

WHAT IS MY DELIVERY DAY?

COMMERCIAL ADDRESSES

WHY DOES MY AREA HAVE A SPECIFIC DELIVERY DAY?

CAN I CHOOSE AN ALTERNATE DELIVERY DAY?

REQUESTING A CUPCYLE RETURN

How do I track my delivery?

How do I know if a holiday will delay my delivery?

IS YOUR FOOD ORGANIC?

DO YOU SUPPORT RAW AND LOCAL FOODS?

ARE YOUR PRODUCTS RECYCLABLE/BIODEGRADBLE?

HAS THE FOOD BEEN PREWASHED?

DO YOU HAVE A LOYALTY/REWARDS PROGRAM?

If I experienced a food safety issue with my box, ingredient(s), and/or a specific cup, what should I do?

GARDENCUP FRESH GUARANTEE

WHAT IS YOUR CANCELLATION POLICY?

Can I change my delivery day?

What should I do if my order is delivered late and the food quality is compromised?

HOW DO THE GIFT CARDS WORK? / HOW DO I USE A GIFT CARD ON THE GARDENCUP SITE?

I'M PURCHASING A GIFT CARD FOR AN ACTIVE CUSTOMER

WHAT DOES RECEIVING A GIFT CARD LOOK LIKE?

HOW DO I CHECK THE BALANCE ON MY GIFT CARD?

CAN I MAKE A PURCHASE FOR MORE THAN THE AMOUNT REMAINING ON MY GIFT CARD?

CAN SOMEONE CANCEL THEIR SUBSCRIPTION AFTER USING THE GIFT CARD?

WHO IS PAYING FOR SUBSEQUENT SUBSCRIPTIONS AFTER MY GIFT CARD IS FINISHED?

GIFT CARDS

CAN I CANCEL MY SUBSCRIPTION ANYTIME?

HOW DO I CANCEL MY SUBSCRIPTION?

HOW DO I MANAGE MY AUTOSHIPMENT SUBSCRIPTION?

SUBSCRIPTION TERMS.

SUBSCRIPTION MANAGEMENT

I'VE COMPLETED MY PACK NOW WHAT?

CAN I TRY IT ONCE BEFORE AUTOSHIPPING?

GET A REPLACEMENT ORDER

HOW CAN I KEEP MY ORDER FRESH?

BUILDING YOUR PACK

CANCELLING A SUBSCRIPTION

REFUND POLICY

ORDER MANAGEMENT

ORDER  AND SUBSCRIPTION MANAGEMENT

HOW BIG IS A GARDENCUP?

WHERE CAN I FIND NUTRITION INFO?

IS EVERYTHING RECYCLABLE?

IS EVERYTHING REUSABLE?

ARE DRESSINGS INCLUDED?

CAN I CUSTOMIZE SALADS OR REMOVE INGREDIENTS?

IS GARDENCUP VEGAN/VEGETARIAN FRIENDLY?

HOW DO YOU EAT A GARDENCUP

WHAT KIND OF MENU ITEMS DO YOU HAVE?

DO YOU HAVE NUT FREE PRODUCTS?

HOW LONG WILL MY CUPS LAST AFTER DELIVERY?

Are Gardencup cups dishwasher safe?

Are Gardencup cups microwave safe?

Dressing Nutrition Facts

PRODUCT INFO

What should I do if my order was delivered to the wrong address?

Can I choose my delivery day for my Gardencup subscription?

How can I change the delivery address for my order?

What should I do if I received the wrong product in my order?

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IF MY DELIVERY IS LATE, HOW DO I KNOW IF IT'S SPOILED?Updated a month ago