We are experiencing high volume. We will get back to you as soon as possible by email. Thank you for your patience!

Get in touch with the team! Please note: We are experiencing high volume. We will get back to you as soon as possible by email. Thank you for your patience!

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Gardencup Help Center

<div data-block="true" data-editor="1gpi0" data-offset-key="4gahu-0-0" id="isPasted"><div data-offset-key="4gahu-0-0"><span data-offset-key="4gahu-0-0"><span data-text="true">Ready to take charge of your pack and all things Gardencup? Click&#xA0;</span></span><a href="https://gardencup.com/tools/recurring/get-subscription-access" target="_blank" rel="noopener noreferrer"><span data-offset-key="4gahu-1-0"><span data-text="true">here&#xA0;</span></span></a><span data-offset-key="4gahu-2-0"><span data-text="true">to dive into your account and take control:&#xA0;</span></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="33u3p-0-0"><div data-offset-key="33u3p-0-0"><span data-offset-key="33u3p-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="fr0ii-0-0"><div data-offset-key="fr0ii-0-0"><span data-offset-key="fr0ii-0-0"><span data-text="true">Once logged into your account, you will see your dashboard.</span></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="fe280-0-0"><div data-offset-key="fe280-0-0"><span data-offset-key="fe280-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="8nfqh-0-0"><div data-offset-key="8nfqh-0-0"><span data-offset-key="8nfqh-0-0"><span data-text="true">- Click the yellow Edit button to make changes to your pack and frequency.&#xA0;</span></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="2927e-0-0"><div data-offset-key="2927e-0-0"><span data-offset-key="2927e-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="4gfpi-0-0"><div data-offset-key="4gfpi-0-0"><span data-offset-key="4gfpi-0-0"><span data-text="true">- You can skip and even add a discount.&#xA0;</span></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="dedal-0-0"><div data-offset-key="dedal-0-0"><span data-offset-key="dedal-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="e5g9c-0-0"><div data-offset-key="e5g9c-0-0"><span data-offset-key="e5g9c-0-0"><span data-text="true">- On the left-hand side, you will see a breakdown of future deliveries, previous deliveries, and other subscription management options, like addresses and payment methods.&#xA0;</span></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="24d60-0-0"><div data-offset-key="24d60-0-0"><span data-offset-key="24d60-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="a3mn0-0-0"><div data-offset-key="a3mn0-0-0"><span data-offset-key="a3mn0-0-0"><span data-text="true">- You can even manage your rewards account and redeem lunch money.</span></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="d85f0-0-0"><div data-offset-key="d85f0-0-0"><span data-offset-key="d85f0-0-0"><br data-text="true"></span></div></div><figure data-block="true" data-editor="1gpi0" data-offset-key="3uq7o-0-0" contenteditable="false"><img src="https://attachments.gorgias.help/bgJ1Q6Qo007vXKOM/hc/0e8PW74ZGG6DnpGB/2025061717-c1e389fa-ec06-4220-8f24-0d4cd4163842-bfa8309d-663b-4451-8fb9-dfc5e9f1bfe1.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="1gpi0" data-offset-key="3h3ev-0-0"><div data-offset-key="3h3ev-0-0"><span data-offset-key="3h3ev-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1gpi0" data-offset-key="35vmr-0-0"><div data-offset-key="35vmr-0-0"><span data-offset-key="35vmr-0-0"><span data-text="true">Give it a whirl, and if you need any more help, please just reach out to our customer support team! &#x1F609;</span></span></div></div>

Click here to log in to your account where you can manage all aspects of your pack:



Click > "MANAGE THIS PACK" > Update Contents to
-change Delivery Frequency (every week // bi-weekly)
-change Pack Size (6-pack, 9-pack, or 12-pack)
-change Cups (mix it up every week!)
-Pause or Cancel (after clicking Update Contents > scroll to bottom)



Click > "UPCOMING DELIVERIES" to Skip Weeks (dates displayed are charge dates, not delivery dates).



Please note all changes have to be made before 11:59pm ET Saturday as recurring orders process first thing Sunday morning at 12:01am ET for delivery the week following!
 
Here is also a quick video guide: https://youtu.be/mps1JU3JNiI?si=erSwdsH5Q7Xj-sa3

HOW DO I MANAGE MY AUTOSHIPMENT SUBSCRIPTION?

ORDER  AND SUBSCRIPTION MANAGEMENT

SUBSCRIPTION MANAGEMENT

WHAT IS GARDENCUP?

WHAT DOES IT MEAN TO BE A GARDENCUP SUBSCRIBER?

WHY SHOULD YOU USE GARDENCUP?

WHERE CAN I FIND NUTRITION FACTS?

What is Gardencup's support email address?

I noticed I had taxes charged on a recent order, but not with previous orders. Why is that?

ABOUT GARDENCUP

How can I locate the tracking number for my shipment?

HOW DO YOU KEEP FOOD FRESH IN TRANSIT ?

WHAT HAPPENS IF I AM NOT AT HOME?

HOW DO I UPDATE MY DELIVERY ADDRESS?

DOES GARDENCUP DELIVER TO MY AREA?

WHAT IS MY DELIVERY DAY?

COMMERCIAL ADDRESSES

WHY DOES MY AREA HAVE A SPECIFIC DELIVERY DAY?

CAN I CHOOSE AN ALTERNATE DELIVERY DAY?

IF MY DELIVERY IS LATE, HOW DO I KNOW IF IT'S SPOILED?

REQUESTING A CUPCYLE RETURN

How do I track my delivery?

How do I know if a holiday will delay my delivery?

SHIPPING AND DELIVERY

IS YOUR FOOD ORGANIC?

DO YOU SUPPORT RAW AND LOCAL FOODS?

ARE YOUR PRODUCTS RECYCLABLE/BIODEGRADBLE?

HAS THE FOOD BEEN PREWASHED?

DO YOU HAVE A LOYALTY/REWARDS PROGRAM?

If I experienced a food safety issue with my box, ingredient(s), and/or a specific cup, what should I do?

GARDENCUP FRESH GUARANTEE

WHAT IS YOUR CANCELLATION POLICY?

Can I change my delivery day?

What should I do if my order is delivered late and the food quality is compromised?

HOW DO THE GIFT CARDS WORK? / HOW DO I USE A GIFT CARD ON THE GARDENCUP SITE?

I'M PURCHASING A GIFT CARD FOR AN ACTIVE CUSTOMER

WHAT DOES RECEIVING A GIFT CARD LOOK LIKE?

HOW DO I CHECK THE BALANCE ON MY GIFT CARD?

CAN I MAKE A PURCHASE FOR MORE THAN THE AMOUNT REMAINING ON MY GIFT CARD?

CAN SOMEONE CANCEL THEIR SUBSCRIPTION AFTER USING THE GIFT CARD?

WHO IS PAYING FOR SUBSEQUENT SUBSCRIPTIONS AFTER MY GIFT CARD IS FINISHED?

GIFT CARDS

CAN I CANCEL MY SUBSCRIPTION ANYTIME?

HOW DO I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION TERMS.

I'VE COMPLETED MY PACK NOW WHAT?

CAN I TRY IT ONCE BEFORE AUTOSHIPPING?

GET A REPLACEMENT ORDER

HOW CAN I KEEP MY ORDER FRESH?

BUILDING YOUR PACK

CANCELLING A SUBSCRIPTION

REFUND POLICY

ORDER MANAGEMENT

HOW BIG IS A GARDENCUP?

WHERE CAN I FIND NUTRITION INFO?

IS EVERYTHING RECYCLABLE?

IS EVERYTHING REUSABLE?

ARE DRESSINGS INCLUDED?

CAN I CUSTOMIZE SALADS OR REMOVE INGREDIENTS?

IS GARDENCUP VEGAN/VEGETARIAN FRIENDLY?

HOW DO YOU EAT A GARDENCUP

WHAT KIND OF MENU ITEMS DO YOU HAVE?

DO YOU HAVE NUT FREE PRODUCTS?

HOW LONG WILL MY CUPS LAST AFTER DELIVERY?

Are Gardencup cups dishwasher safe?

Are Gardencup cups microwave safe?

Dressing Nutrition Facts

PRODUCT INFO

What should I do if my order was delivered to the wrong address?

Can I choose my delivery day for my Gardencup subscription?

How can I change the delivery address for my order?

What should I do if I received the wrong product in my order?

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HOW DO I MANAGE MY AUTOSHIPMENT SUBSCRIPTION?Updated a month ago