# gardencup

> Public Help Center articles for gardencup.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What should I do if my order was delivered to the wrong address?](https://support.gardencup.com/en-US/what-should-i-do-if-my-order-was-delivered-to-the-wrong-address-602573.md): If you discover that your Gardencup order has been delivered to the wrong address, please confirm that the address listed in your Order Confirmation email is correct. If it is accurate and the delivery was still mishandled, contact us immediately so
- [Can I choose my delivery day for my Gardencup subscription?](https://support.gardencup.com/en-US/can-i-choose-my-delivery-day-for-my-gardencup-subscription-602575.md): Our Gardencup delivery days are preset based on your location to ensure that your fresh Gardencups arrive just right. While we are actively working on offering more flexible delivery options. You can currently find your allocated delivery day in your
- [How can I change the delivery address for my order?](https://support.gardencup.com/en-US/how-can-i-change-the-delivery-address-for-my-order-602578.md): If the order has already processed, you must try to contact our support team as quickly as possible. If your order has already entered production, we may not be able to make any changes, but we will do our best to assist!. If the order hasn't process
- [What should I do if I received the wrong product in my order?](https://support.gardencup.com/en-US/what-should-i-do-if-i-received-the-wrong-product-in-my-order-602581.md): If you received a product you didn't order, we've got you covered. Please take a photo of the product you received and a photo of your packing slip, and send it to our support team by chat or email at yourfriends@gardencup.com. Once we receive your i
- [Unable to log in to new account](https://support.gardencup.com/en-US/unable-to-log-in-to-new-account-862535.md): Hey Gardencup fam!. You can manage your pack anytime by logging in to your account here! If you are still encountering issues, please reach out to our support team via chat or email at Yourfriends@Gardencup.com.
- [WHAT IS GARDENCUP?](https://support.gardencup.com/en-US/what-is-gardencup-275549.md): Gardencup is a recurring weekly or bi-weekly subscription meal kit service. Customers receive fresh, produce-packed salads, superfood bowls, and healthy snacks right to their doors in a cold-insulated box. Meals come ready to eat, and microwaves, tab
- [WHAT DOES IT MEAN TO BE A GARDENCUP SUBSCRIBER?](https://support.gardencup.com/en-US/what-does-it-mean-to-be-a-gardencup-subscriber-275550.md): Howdy! When you are a Gardencup subscriber, you can order packs to be delivered either weekly or bi-weekly. You will also receive discount codes, cashback, and rewards based on your orders, referrals, and your customer loyalty! Being a Gardencup subs
- [WHY SHOULD YOU USE GARDENCUP?](https://support.gardencup.com/en-US/why-should-you-use-gardencup-275554.md): Gardencup provides a healthy and delicious grab-and-go meal in a small portable container full of fresh ingredients. Gardencup portions are filling and way more affordable than purchasing separate ingredients for a full weeks-worth of meals at the gr
- [WHERE CAN I FIND NUTRITION FACTS?](https://support.gardencup.com/en-US/where-can-i-find-nutrition-facts-387651.md): Visit our product pages for recipe & ingredient descriptions and swipe the images for the full nutrition panel complete with macros and recommended daily values.
- [What is Gardencup's support email address?](https://support.gardencup.com/en-US/what-is-gardencups-support-email-address-605853.md): You can email, call, or live chat us during business hours! If you contact us outside of business hours, we will do our best to respond to your within one business day. Gardencup's support email address: yourfriends@gardencup.com. Gardencup's phone n
- [I noticed I had taxes charged on a recent order, but not with previous orders. Why is that?](https://support.gardencup.com/en-US/i-noticed-i-had-taxes-charged-on-a-recent-order-but-not-with-previous-orders-why-is-that-664444.md): Great question! Tax liability varies by sales volume in each state. Once we reach the nexus threshold in your state, we are obligated to charge taxes. Ecommerce storefronts, as a whole, must charge taxes based on nexus thresholds due to legal require
- [How can I locate the tracking number for my shipment?](https://support.gardencup.com/en-US/how-can-i-locate-the-tracking-number-for-my-shipment-275562.md): You will receive an email from Gardencup alerting you that your order has shipped, and the tracking number will be listed in that email!. You are also welcome to contact our Gardencup support team with further questions about your order.
- [HOW DO YOU KEEP FOOD FRESH IN TRANSIT ?](https://support.gardencup.com/en-US/how-do-you-keep-food-fresh-in-transit-275563.md): In order to maintain the quality of meals that everyone here at Gardencup values so much, orders are shipped in insulated boxes with ice packs. In the unfortunate instance that your order was received with melted ice packs and your meals are compromi
- [WHAT HAPPENS IF I AM NOT AT HOME?](https://support.gardencup.com/en-US/what-happens-if-i-am-not-at-home-275564.md): The deliveries will be left on your doorstep in insulated boxes complete with ice packs to keep them fresh until you arrive home. It'll be as fresh as a daisy🌼. Once you're logged in, get ready for some salad customization magic! In your account, yo
- [HOW DO I UPDATE MY DELIVERY ADDRESS?](https://support.gardencup.com/en-US/how-do-i-update-my-delivery-address-275565.md): Kindly log in to your account. Once you're logged in, please click the "Shipping Address" link to update your shipping address for the corresponding subscription. Please be sure to make any changes prior to your order processing date. If the change o
- [DOES GARDENCUP DELIVER TO MY AREA?](https://support.gardencup.com/en-US/does-gardencup-deliver-to-my-area-275566.md): Howdy! We’re happy to say that Gardencup delivers across the entire United States, straight to your doorstep!. We look forward to serving you with fresh and leafy greens.
- [WHAT IS MY DELIVERY DAY?](https://support.gardencup.com/en-US/what-is-my-delivery-day-387660.md): To make sure your salads don't get stuck in transit while carriers are closed, we have a fine-tuned fulfillment schedule that varies based on location and time of order. ALL orders deliver 2-7 days after they are placed.The Weekend Window: Orders placed betweennoon Friday and noon Sunday(CT) will deliver the following Tuesday or Wednesday.We want you to have at least five days with your gardencups before they start to expire (some last longer), so we hand-make them FRESH just a few hours before they ship out. Deliveries are also made on Thursdays, Fridays, and Sundays for orders placed outside theweekend window. If you need an exact ETA, ping us in the chat bubble!
- [COMMERCIAL ADDRESSES](https://support.gardencup.com/en-US/commercial-addresses-387664.md): No problem. Just make sure the business is open or someone's there from 8-5, Monday-Friday. As with any other UPS or FedEx delivery to a business, someone must be present during normal business hours (generally 8am to 5pm) to receive deliveries. We recommend shipping to residential addresses when possible as carriers do not require someone to be present for standard deliveries. As parcels cannot be left on a public sidewalk of a closed shop or office building, the business must be open or someone must be there to receive them. Thus, we nor the carrier can guarantee attempted on-time deliveries to businesses.
- [WHY DOES MY AREA HAVE A SPECIFIC DELIVERY DAY?](https://support.gardencup.com/en-US/why-does-my-area-have-a-specific-delivery-day-437994.md): Due to various factors associated with perishable shipping, each area has been assigned its own dedicated delivery day. This information is clearly presented in your order summary during checkout, as well as in your order confirmation email and your account.
- [CAN I CHOOSE AN ALTERNATE DELIVERY DAY?](https://support.gardencup.com/en-US/can-i-choose-an-alternate-delivery-day-437995.md): In some areas, there may be an option for an alternate delivery day. For instance, if your shipping method indicates delivery on Friday, your alternative option may be Wednesday.
- [IF MY DELIVERY IS LATE, HOW DO I KNOW IF IT'S SPOILED?](https://support.gardencup.com/en-US/if-my-delivery-is-late-how-do-i-know-if-it-s-spoiled-387662.md): If your ice packs are completely liquidated (no solid ice remaining) and your gardencups are no longer cool to the touch, discard the food and enjoy your new reusable cups!
- [REQUESTING A CUPCYLE RETURN](https://support.gardencup.com/en-US/requesting-a-cupcyle-return-275553.md): Here at Gardencup, we take protecting the environment very seriously, after all, we wouldn't be able to get you the freshest meal options without it! Should you wish to repurpose your Gardencup containers, feel free to hand-wash them and use them aro
- [How do I track my delivery?](https://support.gardencup.com/en-US/how-do-i-track-my-delivery-465533.md): You can find the tracking information for your delivery in your shipping confirmation email. We're working on providing an improved experience by integrating the ability to track your deliveries directly from your online account. Currently, you'll ne
- [How do I know if a holiday will delay my delivery?](https://support.gardencup.com/en-US/how-do-i-know-if-a-holiday-will-delay-my-delivery-602571.md): Due to major holidays, there might be a delay in the delivery of Gardencup orders. Although we strive to maintain timely deliveries, some delays are outside of our control, and we cannot guarantee delivery dates on major holidays. Because of this, we
- [IS YOUR FOOD ORGANIC?](https://support.gardencup.com/en-US/is-your-food-organic-387652.md): Hey! We put a lot of thought into whether we would be fully organic at first and decided against it for now. We do source some organic/local produce when its available, namely on the more susceptible items where it really counts (i.e. the dirty dozen), and we do source everything non-GMO (real food only!), but the cost to go fully organic would push our average price point $18-20 a cup. This would significantly limit the number of people who could afford to eat more fresh whole foods with us, so we decided more produce for more people was the right path for now. We do plan on rolling out a separate line of fully organic gardencups at some point soon! ????
- [DO YOU SUPPORT RAW AND LOCAL FOODS?](https://support.gardencup.com/en-US/do-you-support-raw-and-local-foods-387650.md): We're all about supporting local and eating RAW, whole foods! We just exist to help those who don't have the time or energy to shop for, prepare, and clean up from their own meals every week ????
- [ARE YOUR PRODUCTS RECYCLABLE/BIODEGRADBLE?](https://support.gardencup.com/en-US/are-your-products-recyclablebiodegradble-387653.md): Hey! The cups are premium, reusable food storage containers with airtight / watertight screwtop lids, and we actually take them back for sanitation and reuse! They're also #1 PET which is the most curbside recycle-friendly plastic out there. (We looked into biodegradable packaging but none is robust enough to stand up to the rigors of shipping without a multi-million minimum order quantities for custom). We also put a lot of thought into whether we would be fully organic at the outset and decided against it. We do source some organic produce when availability permits, namely on the more susceptible items where it makes more of a difference (i.e. the dirty dozen), and we are non-GMO, but the cost to go fully organic would push our average price point to around $18 a cup. This would significantly limit the number of people who could afford to eat clean on a regular basis with us, so we decided more produce for more people was the right path for now. We do plan on rolling out a separate line of fully organic gardencups at some point soon! ????
- [HAS THE FOOD BEEN PREWASHED?](https://support.gardencup.com/en-US/has-the-food-been-prewashed-387654.md): Great question. We either receive our produce pre-washed and treated from the grower or we wash and treat it in-house with an all-natural, antimicrobial produce wash that kills 99.99% of bacteria and pathogens
- [DO YOU HAVE A LOYALTY/REWARDS PROGRAM?](https://support.gardencup.com/en-US/do-you-have-a-loyalty-rewards-program-387659.md): With Gardencup, clean eating is rewarded in more ways than one. After you place your first order, just log in to your account with the same email you ordered with to see your Produce Points balance, redeem for discounts, refer friends for credits, and more.
- [If I experienced a food safety issue with my box, ingredient(s), and/or a specific cup, what should I do?](https://support.gardencup.com/en-US/if-i-experienced-a-food-safety-issue-with-my-box-ingredient(s)-andor-a-specific-cup-what-should-i-do-436572.md): At Gardencup, the safety and quality of our ingredients is our highest priority. In the event that you experience a food safety issue or concern with your order, please reach out to our customer care team by phone, email, or live chat. You will be gi
- [GARDENCUP FRESH GUARANTEE](https://support.gardencup.com/en-US/gardencup-fresh-guarantee-436580.md): At Gardencup, we're committed to serving up the freshest greens with our Fresh Guarantee. If your order isn't up to par, lettuce know within 24 hours of delivery by reaching out to our customer care team at yourfriends@gardencup.com, along with photo
- [WHAT IS YOUR CANCELLATION POLICY?](https://support.gardencup.com/en-US/what-is-your-cancellation-policy-465427.md): Subscription and Cancellation Policy. Gardencup provides a recurring-charge subscription/autoship service to make regular food deliveries as seamless as possible. By subscribing to our service, you have confirmed that you accept our Terms of Service.
- [Can I change my delivery day?](https://support.gardencup.com/en-US/can-i-change-my-delivery-day-463762.md): Due to specific shipping requirements for perishable items, each area has a dedicated delivery day. This day is displayed during checkout, in your order confirmation email, and in your account. Some regions may allow for alternate delivery day option
- [What should I do if my order is delivered late and the food quality is compromised?](https://support.gardencup.com/en-US/what-should-i-do-if-my-order-is-delivered-late-and-the-food-quality-is-compromised-465530.md): If you experience a delayed delivery and are concerned about the quality of your Gardencups, particularly if the ice packs have melted and the contents have become warm, we encourage you to reach out to our customer service team. Our Fresh Guarantee
- [HOW DO THE GIFT CARDS WORK? / HOW DO I USE A GIFT CARD ON THE GARDENCUP SITE?](https://support.gardencup.com/en-US/how-do-the-gift-cards-work-how-do-i-use-a-gift-card-on-the-gardencup-site-387669.md): You can purchase a gift card for yourself or someone else on the gift card page. The recipient will receive the gift card by email with its corresponding gift card number. The recipient should use the gift card number at checkout in the Discount Codes / Gift Card redemption box.
- [I'M PURCHASING A GIFT CARD FOR AN ACTIVE CUSTOMER](https://support.gardencup.com/en-US/i-m-purchasing-a-gift-card-for-an-active-customer-387675.md): If you are purchasing a gift card for an active customer, please have them reach out to customer care if they need help redeeming.
- [WHAT DOES RECEIVING A GIFT CARD LOOK LIKE?](https://support.gardencup.com/en-US/what-does-receiving-a-gift-card-look-like-387674.md): The recipient will receive an email with the digital gift card you selected, and a gift card number to redeem at check out. Your gift message and sender name will also be enclosed.
- [HOW DO I CHECK THE BALANCE ON MY GIFT CARD?](https://support.gardencup.com/en-US/how-do-i-check-the-balance-on-my-gift-card-387671.md): The balance of a gift card can be checked anytime on our Gift Cards page using the "Check Balance" feature.
- [CAN I MAKE A PURCHASE FOR MORE THAN THE AMOUNT REMAINING ON MY GIFT CARD?](https://support.gardencup.com/en-US/can-i-make-a-purchase-for-more-than-the-amount-remaining-on-my-gift-card-387672.md): Of course! If using a gift card, once the card has maxed out the remaining balance will need to be covered by another payment method, such as a credit card, at checkout.
- [CAN SOMEONE CANCEL THEIR SUBSCRIPTION AFTER USING THE GIFT CARD?](https://support.gardencup.com/en-US/can-someone-cancel-their-subscription-after-using-the-gift-card-387673.md): Absolutely, anyone can cancel their subscription anytime by logging in to their account, going to Manage this Pack, scrolling down, and selecting "Cancel Subscription."
- [WHO IS PAYING FOR SUBSEQUENT SUBSCRIPTIONS AFTER MY GIFT CARD IS FINISHED?](https://support.gardencup.com/en-US/who-is-paying-for-subsequent-subscriptions-after-my-gift-card-is-finished-387670.md): The recipient will be automatically enrolled in recurring charges following their first order. They will be responsible for the autoshipment charges, but can cancel their subscription anytime.
- [CAN I CANCEL MY SUBSCRIPTION ANYTIME?](https://support.gardencup.com/en-US/can-i-cancel-my-subscription-anytime-437992.md): Yes! You can cancel your subscription anytime. Here's the cancellation process for reference: in your account, click "MANAGE THIS PACK" then > scroll to the bottom > click "Cancel Subscription". This will ensure no future orders are processed until you reactivate (but note you'll still receive any existing orders that already processed). If you still need help please lettuce know. And you can easily restart your pack by clicking "Reactivate" in your account (just login, no need to shop and check out again). If you have any trouble just reply to this message and we'll walk you through it or apply actions for you if needed ?? ***PLEASE NOTE: cancelling your subscription does not cancel any existing orders that have already processed - you will still receive any orders you've already paid for, but you will not be charged again unless you reactivate. (Orders cannot be cancelled or refunded once they enter production as we have already incurred the costs to fulfill)***
- [HOW DO I CANCEL MY SUBSCRIPTION?](https://support.gardencup.com/en-US/how-do-i-cancel-my-subscription-437993.md): You can cancel your subscription anytime. Here's the cancellation process for reference: in your account, click "MANAGE THIS PACK" then > scroll to the bottom > click "Cancel Subscription". This will ensure no future orders are processed until you reactivate (but note you'll still receive any existing orders that already processed). If you still need help please lettuce know. And you can easily restart your pack by clicking "Reactivate" in your account (just login, no need to shop and check out again). If you have any trouble just reply to this message and we'll walk you through it or apply actions for you if needed ??
- [HOW DO I MANAGE MY AUTOSHIPMENT SUBSCRIPTION?](https://support.gardencup.com/en-US/how-do-i-manage-my-autoshipment-subscription-437991.md): Click here to log in to your account where you can manage all aspects of your pack: Click > "MANAGE THIS PACK" > Update Contents to -change Delivery Frequency (every week // bi-weekly) -change Pack Size (6-pack, 9-pack, or 12-pack) -change Cups (mix it up every week!) -Pause or Cancel (after clicking Update Contents > scroll to bottom) Click > "UPCOMING DELIVERIES" to Skip Weeks (dates displayed are charge dates, not delivery dates). Please note all changes have to be made before 11:59pm ET Saturday as recurring orders process first thing Sunday morning at 12:01am ET for delivery the week following! Here is also a quick video guide: https://youtu.be/mps1JU3JNiI?si=erSwdsH5Q7Xj-sa3
- [SUBSCRIPTION TERMS.](https://support.gardencup.com/en-US/subscription-terms-465439.md): Gardencup provides a recurring-charge subscription/autoship service to make regular food deliveries as seamless as possible. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your subscription will automatically
- [I'VE COMPLETED MY PACK NOW WHAT?](https://support.gardencup.com/en-US/i-ve-completed-my-pack-now-what-387668.md): When you can't add any more cups, that means your pack is complete! Scroll up to the top (or hit the green back-to-top circle) and click the pink "Add Pack to Cart" button! OR remove cups or upgrade your pack size if you want to keep adding more flavor bombs :) You also have the option to put multiple packs on autoship (e.g. set up one pack for this week and another pack for next).
- [CAN I TRY IT ONCE BEFORE AUTOSHIPPING?](https://support.gardencup.com/en-US/can-i-try-it-once-before-autoshipping-387661.md): Sure! Justlog in to your accountafter checking out and simply skip your next order or two so you have some time to assess the FRESH before getting future deliveries. Then, when you see how much easier life is with gardencups in the fridge, simply unskip or reactivate your pack. You have complete control over your own personal salad service!
- [GET A REPLACEMENT ORDER](https://support.gardencup.com/en-US/get-a-replacement-order-387663.md): 97-98% of our shipments arrive within two days. If yours is delayed beyond that by no fault of your own and shows up on day 3+ in less-than-delicious condition, here's how to request a replacement: 1. Snap a quick unboxing video or photos showing spoiled cups and liquidated ice pack(s) 2. Send to us via chat or email with your order number on the day of delivery 3. We'll get you freshened right up :)
- [HOW CAN I KEEP MY ORDER FRESH?](https://support.gardencup.com/en-US/how-can-i-keep-my-order-fresh-387665.md): 1. Refrigerate ASAP! Even though we pack all our boxes to stay cold until 9pm on the second day of transit, it's still a good idea to get them in the fridge as soon as possible. 2. Keep an eye on your email (check spam) and/or texts for shipping notifications and try to be home to refrigerate your cups within four hours of delivery. 3. Store toward the top/front of the fridge to avoid light freezing, which can wilt lettuce. Optimal storage temp for a gardencup is 36-40 degrees. 4. Enjoy within 5-6 days of delivery for maximum scrumptiousness.
- [BUILDING YOUR PACK](https://support.gardencup.com/en-US/building-your-pack-275551.md): How to Build Your Pack:. Building your custom salad pack with us is a breeze! Just follow a few simple steps and voila! Your perfect salad pack is ready to enjoy!. Click on the “Build Your Pack” tab in the top right corner. Select your pack size, 6 o
- [CANCELLING A SUBSCRIPTION](https://support.gardencup.com/en-US/cancelling-a-subscription-436578.md): You can cancel your subscription at any time. This will stop any future orders, but you'll still get any that you've already paid for. Canceling your subscription will not affect any orders that have already been processed.
- [REFUND POLICY](https://support.gardencup.com/en-US/refund-policy-465453.md): We have a 24-hour Fresh Guarantee claims policy, which means you have 24 hours from the time your package was delivered to file a claim if necessary.To start your "delayed & perished" claim, please contact our customer support team at yourfriends@gar
- [HOW BIG IS A GARDENCUP?](https://support.gardencup.com/en-US/how-big-is-a-gardencup-387655.md): Each Gardencup meal is 1 serving. Gardencups : full-size, restaurant quality salads, with one entree serving between 9-13oz net weight and 400-600 calories. Come in 25 fl oz cups. Gardencup Minis : snackable, lunch-size salads about 20% smaller than their full-size Gardencup counterparts - best for lighter appetites! Come in 20 fl oz cups. Powercups : full-size, restaurant-quality superfood bowls with clean carbs - 9-14oz net weight and 400-700 calories (typically more filling than Gardencup salads!) Come in 20 fl oz cups.
- [WHERE CAN I FIND NUTRITION INFO?](https://support.gardencup.com/en-US/where-can-i-find-nutrition-info-387658.md): Visit our product detail pages for recipe & ingredient descriptions and swipe the images for the full nutrition panel.
- [IS EVERYTHING RECYCLABLE?](https://support.gardencup.com/en-US/is-everything-recyclable-387656.md): EVERYTHING! Your cups are #1 PET (aka pure, raw plastic, the most recycle-friendly kind) and your box, thermal liners, and ice packs are either curbside recyclable or biodegradable (they also make for a great road trip cooler).
- [IS EVERYTHING REUSABLE?](https://support.gardencup.com/en-US/is-everything-reusable-387657.md): EVERYTHING! Hand-wash those premium storage cups and put them to good use with any dry, fresh, or frozen food: shake smoothies (or margaritas), save leftovers, and organize trinkets. While you can reuse a gardencup for any at-home or portable storage solution, they were born for the kitchen: have your best looking pantry, fridge, and freezer by moving all your loose staples into a uniform storage fleet of repurposed gardencups. And when you've run out of cupcycled uses and accumulate 30+ extra cups, fill the biggest box you can and ship 'em right back to us for sanitiation and reuse (we'll even cover shipping
- [ARE DRESSINGS INCLUDED?](https://support.gardencup.com/en-US/are-dressings-included-387666.md): Clean-ingredient salad dressings come in separate portion cups so you can add some or none if you like. Some of the Powercups come with sauces already mixed in. (Most cups also come with a separate treat cup of crunchy toppings too!)
- [CAN I CUSTOMIZE SALADS OR REMOVE INGREDIENTS?](https://support.gardencup.com/en-US/can-i-customize-salads-or-remove-ingredients-387649.md): We're set up more like a manufacturer than a restaurant and it could also make for confusion around our posted nutrition facts. We are coming out with more recipes soon though, which will provide more options and variety of ingredients / exclusions. Tomatoes are almost always whole grape tomatoes (super easy to toss out the 3 or 4 included), and most cups with red onion come with it right at the top for easy nixing. Dressings and nuts are portioned and packaged separately, so those can simply be left off if desired.
- [IS GARDENCUP VEGAN/VEGETARIAN FRIENDLY?](https://support.gardencup.com/en-US/is-gardencup-veganvegetarian-friendly-387337.md): Yes! Most gardencups have both a protein and Vegetarian/Vegan option. See them all by using the "Dietary Preferences" filter.
- [HOW DO YOU EAT A GARDENCUP](https://support.gardencup.com/en-US/how-do-you-eat-a-gardencup-387336.md): Gardencups are ready when you are (zero prep time) and go anywhere (portable + resealable). Toppings and dressings included (both are packaged separately from the rest of the salad) - all you need is a fork. Shake and enjoy right out of the cup as th
- [WHAT KIND OF MENU ITEMS DO YOU HAVE?](https://support.gardencup.com/en-US/what-kind-of-menu-items-do-you-have-387768.md): We have something for everyone!
- [DO YOU HAVE NUT FREE PRODUCTS?](https://support.gardencup.com/en-US/do-you-have-nut-free-products-387770.md)
- [HOW LONG WILL MY CUPS LAST AFTER DELIVERY?](https://support.gardencup.com/en-US/how-long-will-my-cups-last-after-delivery-437996.md): Typically, your cups will remain fresh for at least 5-6 days in the refrigerator after they arrive. Depending on the cup and seasonal availability of certain ingredients, they may last even longer. We apologize for any inconvenience caused by the limited duration of fresh cups, and we aim to extend the shelf life to 7+ days after delivery in the future.
- [Are Gardencup cups dishwasher safe?](https://support.gardencup.com/en-US/are-gardencup-cups-dishwasher-safe-739567.md): We recommend handwashing your Gardencup containers!. The cups themselves are not microwave or dishwasher safe, though they usually survive low-heat cycles on the top rack.
- [Are Gardencup cups microwave safe?](https://support.gardencup.com/en-US/are-gardencup-cups-microwave-safe-739577.md): The cups themselves are not microwave safe. If enjoying a Soupcup, please empty the soup into a microwave safe container or heat on the stove top with a suitable container. **The Soupcup labels include a reminder indicating that the product should no